Rock USA Oshkosh General
You will receive an email shortly after placing your order with your order confirmation number. The tickets you have purchased will be sent electronically 30-60 days prior to the event. If you order your tickets after 30 days prior to the event, you will receive them within 30 minutes. Your email will contain a "read me" file and a PDF file attachment containing your tickets. You can download and print your tickets through the PDF attachment or they can be sent to your smart phone to be scanned at the event for your admittance.
All tickets are emailed 30-60 days prior to the event. The tickets you have purchased will be sent electronically 30-60 days prior to the event. If you order your tickets after 30 days prior to the event, you will receive them within 30 minutes. If you do not receive the email containing your tickets and believe you should have, please check your SPAM or JUNK mail folder for an email from tickets@festivalticketing.com or you can contact our support team at support@gingerbreadshed.com - Many times your SPAM rules are set to forward emails with attachments to these folders. If you cannot locate the ticket(s) there, please login to your account by visiting the Event's "Buy Tickets" page, click the "Buy Tickets" link, then click the "My Account" link. Enter your username and password, where you can print the "Order History" tab and download your tickets directly to your desktop where you can print them out. If you cannot view your tickets, please download the latest version of Adobe Acrobat reader at: http://www.adobe.com/products/acrobat/readstep2.html. If you are still having trouble locating the email, feel free to contact our ticket center (920) 882-4949.
If you live outside of the country where the event takes place and wish to order tickets, feel free to contact our ticket center (920) 882-4949 and a representative will be happy to assist you in making your purchase. Monday - Friday, 10am to 5pm CST.

Please follow these instructions in order to log into your account:

  1. Visit the website where you originally purchased your tickets
  2. Click the "Buy Tickets" link
  3. Click the "My Account" link at the bottom of the page
  4. Enter your username and password and click "Log In"
In most cases such as this, it is likely you haven't received your order confirmation or "PDF" ticket emails either. The reason is possibly an incorrectly entered email address when setting up your account. To resolve, please contact our ticket center (920) 882-4949 to confirm the email address on file for your account is correct.
There is a simple way to know if you have placed an order; if you have gotten an "order number" or your browser directed you to an order number "confirmation page", then you have placed an order that has gone through. If you are still not sure, please contact our ticket center (920) 882-4949 and they will be able to verify this for you.
Once your order has been placed you cannot go back into your account and edit it. If you have made a mistake or would like to edit your order, please contact our ticket center (920) 882-4949. Please keep in mind, there are no refunds, exchanges or cancellations for any reason, including illness or emergency.
Yes. You can use someone else's email address; however, we recommend it is someone you trust. If you still need other options, feel free to contact our ticket center (920) 882-4949.
No, any type of paper is acceptable as long as it is not too dark. Try to stick with normal white paper or subtle variations. The paper stock does not matter.
No. The tickets can be printed in black and white or color. Just be sure the ticket barcode is printed clearly.
First, please treat your Print at Home ticket as any other valuable (even cash)! The ticket can be printed numerous times, but only the FIRST ticket that gets scanned will be allowed admission. So, we recommend only printing one version of your ticket and then putting the PDF in a secure location.
If you have deleted your PDF, simply login to your account, download the ticket to your computer and print again.
VIP Seating references the seats closest to the stage with additional VIP amenities such as catered meals, drinks, VIP parking, etc. (Check the website for specific details). Reserved Seating references seats just behind the VIP section. Reserved tickets are assigned seats in a fenced off area, but do not include any of the amenities that come with VIP tickets. General Admission tickets are first-come first-served festival style seating behind the VIP and Reserved sections. Bring your own chair for General Admission seating in concert area. Lounge chairs and blankets used for seating are prohibited. Depending on your time of arrival will determine how close you will be to the stage.
No. Once scanned, the individual barcode on it will be de-activated in our system. The individual barcode on it will be recorded with the date, time and specific gate and rendered "complete". This means that ONLY THE FIRST SCAN GETS INTO THE GATES. It is the responsibility of the purchaser to secure the barcodes to be sure they are legitimately used. Illegal copies will not be honored.
The ticket allows anyone (even without an I.D.) presenting the ticket entry into the event, however, the ticket can only be "scanned" once and any duplication of the ticket will not be allowed entry. This means that ONLY THE FIRST SCAN GETS INTO THE GATES. It is the responsibility of the purchaser to secure the barcodes to be sure they are legitimately used. Illegal copies will not be honored. Note: All 4 day tickets are for 1 person only. Tickets cannot be transferred to a different person each day.
If you did not order your tickets online please verify that we have your email address on file by calling our ticket center (920) 882-4949
No problem, simply call our ticket center (920) 882-4949 and we will update your information.
It takes us several months to assign everything ordered at the event. All tickets and camping are assigned by hand, not by computer. Ticket and camping assignments are usually available in October. If you renewed at the event you are guaranteed your same seats and site or better for the following year. New orders at the event are assigned best available at the time of purchase. If you only ordered Tuesday VIP or Reserved, you cannot renew the same seat. The only way to get your same seat or better for Tuesday is by renewing / purchasing a 4 day VIP or Reserved ticket also.
Once our "kick off sale" begins, all remaining available assigned seats and campsites will be shown on our website. You will then be able to select your preference of the specific seat and/or campsite you desire to purchase of those available
No. Starshow Presents does not allow any refunds, exchanges or cancellations for any reason, including illness or emergency.
Your ticket may be used by someone else; however, one ticket is for one person, for all days listed on the ticket. Tickets for more than one day will be given a wristband. Wristbands are not transferrable between people. Your tickets may not be renewed by anyone else than you for the following year.
No. Your tickets may not be renewed by anyone else, other than you, for the following year.
No. Your tickets may not be change names on assigned seats or campsites to anyone else, other than you, for the following year.

Yes. $3.00 alcohol wristbands are required if you will be drinking alcoholic beverages on the festival grounds.
EXCEPTIONS: On your campsite and in the VIP Tent (except Tuesdsay)

In addition to a Daily, Weekend OR Reserved wristband, every patron must have ONE of the following:

  • VIP Wristband
  • Camping Wristband
  • Employee/Vendor Wristband
  • An Authorized Alcohol Wristband
  • Safety/Parking Wristband
  • These wristbands are provided with the on-site parking fee
  • $5.00 Safety/Parking Wristbands are required for all off-site parking patrons. A new Safety/Parking Wristband will be needed to be purchased each day you attend the shows
The parking fee is good for one time entry only. You may leave the festival site however this requires paying the parking fee again. We do not sell a full festival parking pass. When you park you will be given up to 6 Safety/Parking bands for free. If you do not park on the site you will need to purchase a Safety/Parking band at the main gate at $5 per person per day.
No, there is no overnight parking in the parking lots. All vehicles will be ticketed and towed after 1am. Illegally parked vehicles will be towed.
One Stop Towing is the Exclusive & Official Towing Service - Telephone is (920) 233-6274. There is a fee to be paid to One Stop Towing.
No food or beverage carry-ins allowed. You may bring lawn chairs; however, blankets and lounge chairs are not allowed. "Any persons or property on festival grounds is subject to search at any time, including entry gates, per management request. Violator's of COUNTRY USA policies will be ejected and wristbands will be confiscated. All weapons strictly prohibited and will be confiscated, (this includes individuals with permits)."
Yes. During the festival it is located at the Expo Center on the grounds. It is the red roof building on the East side of the grounds. After the festival you can contact our ticket office at (920) 882-4949.
We do! You can purchase VIP and Reserved tickets right from our website. General Admission tickets are first-come first-served festival style seating. Bring your own chair for General Admission seating in concert area. Lounge chairs and blankets used for seating are prohibited.
Upon entering the festival grounds, come up to the Box Office, BEFORE REMOVING BAND at the Main Entry with your ID. They will have a form for you to fill out allowing the removal of the wristband. When you return, bring along the cut off wristband and your ID, we will be happy to replace the wristband. The form MUST be filled out BEFORE you remove your wristband or it will not be replaced. The Box Office is open until the last act goes on stage.
  • Most roads, in between campsites, in VIP, VIP with Electric, VIP Wooded with Electric and Deluxe Electric are paved with asphalt gravel.
  • Festival sites are 20'X40'. These are the basic sites, non-electric. These are the furthest in walking distance to the festival grounds.
  • VIP sites are 20'X40'. These are the basic sites, non-electric. These are closer in walking distance than the Festival sites, to the festival grounds.
  • Deluxe VIP sites are 40'X40', non-electric and are close to the grounds like the VIP sites.
  • VIP with Electric sites are 20'X40' with electricity (1-RV 110 volt 30 amp connection). These sites are very close to the grounds.
  • VIP Wooded with Electric sites are 20'X40' with electricity. These sites also have trees on them for shade.
  • Deluxe Electric sites are 40'X40' with electricity. These sites are the closest to the grounds.
  • ALL campsites:
    • Are sold for the full event only.
    • Must have someone 21 years of age on each site.
    • Can have up to 6 people per site.
    • Include one steering wheel vehicle parking pass per site.
    • Additional parking may be purchased on site for $50 for the weekend. This vehicle can either go on your site or in the overflow camping parking lot.
    • RV's are considered a steering wheel vehicle therefore a separate parking pass must be purchased for additional vehicles.
You can have whatever campers and/or tents fit on your site. Keep in mind you will need to pay for each additional steering wheel.
Firewood can be brought in if it is brought from within a 50 mile radius.
No. We do not allow port-a-potties on individual campsites.
Yes. There is a campground store located near camping check-in that carries ice, coffee, beer and other convenience products.
Yes. Showers are available for a nominal fee right on grounds. Port-a-potties are located throughout the grounds.
The La Quinta is located about 6 miles away from Ford Festival Park in Oshkosh. Call for reservations at (920) 233-4190.
All shows are rain or shine. In the event of serious weather, announcements will be made from the stage. Remember, tents are NOT considered safe cover in serious weather conditions.
Children are allowed; however, we recommend parental discretion as the event does allow alcohol consumption. Children 5 and under are free, children age 6 and up are full price. Every person in VIP and Reserved seating must have a ticket, including all children and infants. Every person of all age must have a camp wristband in order to be in the campgrounds. No persons under the age of 12 will be allowed into the PIT with, or without parental guidance.
We now require that the patron purchasing and using the PIT pass be at least 18 years of age. If the patron has purchased a PIT pass before our policy change on 2/3/16, they will still be allowed to participate at their own risk, but we strongly recommend all fans participating in the PIT are at least 18 years of age. Additionally, no persons under the age of 12 will be allowed into the PIT with, or without parental guidance.
Yes, you may. It must be empty when entering the concert grounds.
No. Event does not allow tailgating in the parking lots. No grills, fires, eating or drinking will be permitted in the parking lot.
Yes. The Special Olympics provides shuttle services within our parking lots and campground area, up to our main gate for a nominal donation. We do not have shuttle services from off-site locations.
The fun doesn't stop with the music! Head over to one of our massive beer tents for great drinks, live music, and an awesome party! Then... Go check out The Hangout! Here you can find jumbo pong, ladder toss, cornhole, volleyball and even some hammocks to kick back in. On the main grounds we have a diverse selection of food stands to satisfy your craving! Additionally, we have several sponsors, military and radio display sites we various activities to participate in. We know you'll have a blast!

We have the greatest variety of marketplace vendors from all over the country selling cowboy hats, boots, sunglasses, jewelry, clothing, sandals and more! To become a vendor, check out our Contact page for more info.

Be sure to stop by the Merchandise tent to purchase your hoodie, t-shirt or tank top today! Please find location on the Festival Map in the Event Program.
Features

Artist Merchandise - Of course we give you the opportunity to purchase your favorite artist's t-shirt at the Merchandise tent. Please see the Festival Map in the Event Program for location.

Festival Merchandise - Be sure to stop by the Merchandise tent to purchase your hoodie, t-shirt or tank top today! Please find location on the Festival Map in the Event Program.

Souvenir Mugs - Each year we specially design collectible Souvenir Mugs that can be purchased in our beverage tents.

Programs - Get your Event Program at the Main Gate when you enter the grounds! It's FREE! The program contains all sorts of information from the Festival Map, Stage Schedules, Ticket Sales, Services Offered and Partner Sponsor information.

Food Vendors - NEW FOR 2017! We are pleased to announce our partnership with Southern Hospitality Concessions! We are completely revamping the food and beverage experience of (COUNTRY) ROCK USA! This experience will be available to ALL FANS! To best describe this change, take it directly from our friends at SoHo Concessions: "Southern Hospitality Concessions (SoHo) believes in providing a unique, customized approach to event food and beverage services. We understand the importance of how food and beverage options contribute to the festival goers overall experience. SoHo meshes local and regional food trucks and restaurants with the company's "Gourmet Man Food" to create a unique flavor. By hand selecting vendors, curating menu selections, and incorporating local cuisine, SoHo prides itself on delivering a first class experience to all. In addition to classic favorites, we are pleased to offer vegetarian, vegan, gluten-free and various gourmet options that are a step above your conventional festival fare.

Retail Vendors - We have the greatest variety of marketplace vendors from all over the country selling cowboy hats, boots, sunglasses, jewelry, clothing, sandals and more! To become a vendor check out our Contact page for more info!

ATM - (Automated Teller Machines) are located throughout the concert grounds.

Sponsor Camping Booklets - Sponsor advertising booklets are available at Camper Check-in featuring valuable coupons as well as advertising elements.

Camping - On site campsites are available with or without electric.

Hot Showers - are available at a minimal fee for campers.

Convenience Store - There is a campground store located near camping check-in that carries ice, coffee, beer and other convenience products.

Ice - is available for sale in camp area.

Firewood - is available for campfires for sale in the camp area.

Fresh Water Stations - for campers to fill buckets and jugs (limited hours).

Pumping Service - is available for your RV or Camper. Pit Stop Portables is on site during the festival offering pumping service for a fee.

Porta Potties - located throughout the grounds.

24 Hour Security - Security is provided by event, making the rounds throughout the grounds 24/7, for your safety.

Parking - is available right on our grounds for your safety and convenience. We also provide Premier Parking for a closer parking spot with less walking. Safety/Parking Wristbands are provided with the on-site parking fee. $5.00 Safety/Parking Wristband is required for all off-site parking patrons.

Golf Cart Shuttle - made available by Special Olympics, provides rides to and from the parking and camping areas to the festival grounds. A small donation is requested which benefits Special Olympics Organization.

Night Lighting - Night Lighting is up throughout the grounds, specifically around Porta Potties and other main areas.

Policies
  • Patrons assume complete risk and responsibility for any and all loss, theft, damage or injury to person and/or personal property including electric damage, as event assumes no responsibility. No liability is assumed by event, owners, managers, promoters, sponsors or others associated with the event.
  • Event will take place RAIN or SHINE.
  • All acts advertised have confirmed their appearance; however, acts are subject to change without notice. There will be no refunds, exchanges or cancellations resulting from the failure of any act to appear at the festival.
  • ALL SALES ARE FINAL - no refunds, exchanges or cancellations.
  • Event is not responsible for lost, stolen, or forgotten tickets or passes, or replacement of wristbands.
  • Your ticket/campsite barcode may only be scanned no more than once. Once scanned, the individual bar code on it will be de-activated in our system. The individual bar code on it will be recorded with the date, time and specific gate and rendered "complete". This means that ONLY THE FIRST SCAN GETS INTO THE GATES. It is the responsibility of the purchaser to secure the barcodes to be sure they are legitimately used. Illegal copies will not be honored.
  • Country USA, Rock USA and Festival Foods are the only authorized sellers of any and all Country USA & Rock USA tickets or camping tokens. This includes the resale by ticket brokers or agencies.
    • WARNING: If you purchase a ticket from a ticket broker or any third party, Country USA and/or Rock USA will not guarantee that the tickets are valid, your tickets will be confiscated and you will be denied admission to the event. No re-sale of tickets is permitted via the internet including but not limited to eBay and Craigslist or any other interactive media except through the official Country USA & Rock USA websites.
  • Roadside sales and any other scalped tickets will not be honored and will be confiscated.
  • Food and Beverage carry-ins are not allowed in concert area.
  • "Any persons or property on festival grounds is subject to search at any time, including entry gates, per management request. Violator's of COUNTRY USA policies will be ejected and wristbands will be confiscated. All weapons strictly prohibited and will be confiscated, (this includes individuals with permits)."
  • Bring your own chair for general admission seating in concert area. Lounge chairs & blankets used for seating are prohibited.
  • Complimentary tickets cannot be redeemed for cash or upgraded.
  • All wristbands are non-transferrable.
  • In addition to a Daily, Weekend OR Reserved wristband, every patron must have one of the following:
    • VIP Wristband
    • Camping Wristband
    • Employee/Vendor Wristband
    • Safety/Parking Wristband. Safety/Parking Wristbands are provided with the on-site parking fee. $5.00 Safety/Parking Wristband is required for all off-site parking patrons. A new Safety/Parking Wristband will need to be purchased each day you attend the shows
    • Other applicable wristbands:
      • An Authorized Alcohol Wristband required if you will be drinking alcoholic beverages on the festival grounds (Campsites excluded)
  • No unauthorized audio or video recording or professional cameras allowed in concert area.
  • No advertising or solicitation of any kind! This includes signs, banners, & flags with the exception of event sponsors (No offensive signs or banners). No camper will be permitted to engage in any private business. No sale of food, beverages, merchandise or any other goods/services.
  • No party is allowed to reproduce, print, sell, promote, give away, or solicit ANY items or property that bear the name(s) or logo(s) of the FESTIVAL AND/OR THE ENTERTAINERS IN WHOLE OR IN PART. Anyone doing so is infringing on Trademark rights and jurisdictions and will be prosecutedto the fullest extent of the law.
  • Your car pass MUST be attached to the driver side of your vehicle windshield and is non-transferable.
  • No overnight parking in the parking lots. All vehicles will be ticketed and towed after 1am. Illegally parked vehicles will be towed.
  • Towing: One Stop Towing is the Exclusive & Official Towing Service — Telephone is (920) 233-6274. There is a fee to be paid to One Stop Towing.
  • Vehicles are subject to search upon entry and while vehicles are on the festival grounds. Festival Staff will be searching for items such as fireworks, weapons, illegal drugs, off road vehicles & for people sneaking in illegally.
  • Anyone on the Festival grounds without the proper ticket/wristband is subject to a fine of $1,000 for trespassing.
  • Drones are not allowed anywhere in campground or festival property.
  • No golf carts, boats, power scooters (ADA Scooters Allowed), dirt bikes, or ATVs are allowed on site. No cruising on motorcycles or in vehicles within the campground or parking lots.
  • All weapons strictly prohibited and will be confiscated, (this includes individuals with permits).
  • Knives, weapons, contraband, or other items representing knives, weapons, or contraband strictly prohibited and will be confiscated.
  • Fireworks are prohibited.
  • Excessive rowdiness and underage drinking will not be tolerated. Disruptive or disorderly behavior will result in arrest and/or ejection from the campground and festival site. All state and local traffic ordinances will be enforced. NO ONE MAY OPERATE ANY MOTOR VEHICLE WHILE INTOXICATED! OPERATION OF A MOTOR VEHICLE WHILE INTOXICATED WILL RESULT IN ARREST AND/OR EJECTION.
  • Under Age Drinking will NOT be permitted. Anyone under 21 consuming alcohol will be prosecuted & subject to ejection by management.
  • Have your ID with you at all times. You will need it to purchase alcohol or to enter bar areas.
  • Hypervibe, Inc. (d/b/a Country USA & Rock USA) reserves the right to use any photography/video taken at any event sponsored by Hypervibe, Inc., without the expressed written permission of those included within the photograph/video and without payment of any compensation. Hypervibe, Inc. may use the photograph/video in publications or other media material produced, used or contracted by Hypervibe, Inc. including, but not limited to, brochures, social media sites, websites, etc. Any person or organization not affiliated with Hypervibe, Inc. may not use, copy, alter, or modify Hypervibe, Inc. photographs, graphics, videography, or other similar reproductions or recordings without the advance written permission of an authorized personnel from Hypervibe, Inc..
  • Management has the right to refuse service or admission to anyone for any reason at its sole discretion.
  • VIOLATIONS OF FESTIVAL POLICIES AND/OR STATE TRAFFIC STATUES MAY RESULT IN ANY OR ALL OF THE FOLLOWING:
    • Citations and/or arrest by a law enforcement officer.
    • Temporary or permanent ejections of the responsible person and or vehicle from the campsite and/or festival site.
    • Management reserves the right to eject anyone at any time at its sole discretion. No refunds will be issued for any ejection.